AI Agent helps make customer service
the way it should be
the way it should be
AI Agent helps make customer service
the way it should be
the way it should be
Fluent in over 50 languages
Handles FAQs
Assists with placing an order
Handles FAQs
Assists with placing an order
Always ready to support your customers
Relies on your company`s knowledge and does not hallucinate
Seamlessly integrates with any channel, including website chat, messaging apps, social media, and email
Provides a personalized experience for each customer based on the contextual information
Constantly learning and improving its responds
Fewer words – more numbers
Calculate the benefits of using an AI Agent
Enter the average salary of your support agent
KES
Cost of processing one dialogue
By support agent
KES 0
By AI Agent
KES 0
* Provided that one support agent can process up to 200 dialogues per day on average
Efficient assistant that reduces costs and boosts your support service performance
AI Agent provides frontline support
And can independently solve up to 80% of user issues
Reduces costs by at least 30%
Performs most routine tasks, so you can hire fewer people to your support team
Increases support service efficiency
AI Agent simultaneously processes more than 1000 requests, which ensures prompt responses, fast transaction processing and helps not to miss customers due to long waiting. Human agents get more time to solve complex individual cases
Reduces lost and abandoned chats to zero
By automatically handling all conversations, ensuring that no user goes unnoticed
Increases customer satisfaction by 20-30%
By delivering instant responses, which certainly make clients happier. As a result, support team can focus more on providing empathy and resolving more complex issues
Take advantage of AI Agent, regardless of your industry or scale. Here’s how AI agent can assist your customers
E-commerce
Will facilitate order placement, provide status updates, or process returns
Education
Will provide training information, enroll in group or send materials within seconds
Delivery and logistics services
Will help monitor each step of the delivery process
Healthcare and beauty
Will help choose a procedure or specialist, schedule an appointment
Financial services
Will advise on transaction issues and help manage accounts effectively
Telecom services
Will provide information about plans and assist with connecting options
FAQ
Can we be confident that the AI agent provides accurate responses and does not hallucinate?
When setting up AI Agent, you specify your website and upload information to the knowledge base. AI Agent will only consider your content, which eliminates the risk of offering non-existent goods or services.
Can support agents control the conversation?
Support agents can monitor conversations in real time and connect at any time. By the way, it helps AI Agent to learn faster on human agents' answers: it remembers new information and adapts to your tone of voice.
How to implement AI Agent?
- Accept the privacy policy of the technology provider
- Select communication channels for AI Agent
- Add company description and contact details
- Upload files with business information: internal knowledge base, price lists, descriptions of goods and services, office address
- Send test messages to check AI Agent's performance
Does AI Agent share data with JivoChat and third parties?
JivoChat AI Agent is powered by Open AI technologies, which require access to personal data to operate efficiently. You can read the agreement and make sure that the transfer of personal data is safe